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Shipping

UK CUSTOMERS

Your order will be despatched the same day if ordered before 2.30pm, (Mon-Fri) with Royal Mail, you can choose between the following services:

 

  • Royal Mail 24 (Usually delivered in 1-2 working days, NO signature required, NO tracking) FREE!
  • Royal Mail 1st Class Recorded (Usually delivered in 1-2 working days, signature required on delivery, basic tracking)
  • Royal Mail Special Delivery (Guaranteed Next Day delivery by 1pm, signature required on delivery, full tracking)
  • Other 24 Hour Courier - UKMail Next Day (Guaranteed Next Day delivery, NO signature required, full tracking)

 

For orders where the total weight is over 4kg and for some larger items, we may use an alternative courier. We will inform you which courier has been used when your order is despatched. Don't worry, there won't be any extra charges or any change to the delivery time (you may even get a refund). The service used will also be fully tracked.

On rare occasions parcels can be delayed or lost in transit. If your order hasn't arrived within the expected time, please wait 15 working days from the date that your item was despatched before reporting your order missing (It is most likely that your order will arrive within that time).

If your order hasn't arrived within 15 working days please email us to report the item missing, and include your eBay ID and the eBay item number.  

INTERNATIONAL CUSTOMERS (OUTSIDE THE UK)

Your order will be despatched the same day if ordered before 2.30pm, (Mon-Fri) with Royal Mail (Your order will be delivered to you by the national mail service in your country), you can choose between the following services:

 

  • Royal Mail International Standard (Ususally delivered in 5-7 working days, NO Signature required, NO tracking)
  • Royal Mail International Signed (Usually delivered in 3-7 working days, signature required on delivery, basic tracking)
  • International Tracked Postage - UKMail Express (Usually delivered in 3-4 working days, signature required on delivery, full tracking)

 

For orders where the total weight is over 2kg and for some larger items, we may use an alternative courier. We will inform you which courier has been used when your order is despatched. Don't worry, there won't be any extra charges or any change to the delivery time (you may even get a refund). The service used will also be fully tracked.

On rare occasions parcels can be delayed or lost in transit. If your order hasn't arrived within the expected time, please wait 20 working days (Europe) or 25 working days (Non-European countries) from the date that your item was despatched before reporting your order missing (It is most likely that your order will arrive within that time).

If your order hasn't arrived within 20-25 working days please email us to report your item missing, and include your eBay ID and the eBay item number.

All customers are responsible for any TAX or DUTY that may be payable in the destination country.